Enhanced Case Managers ensures that our client members are educated on the options available to them and receiving the best care possible. The focus is geared towards members who are faced with challenging situations, utilizing one or more innovative strategies to address their complex healthcare needs in addition to a member's emotional, physical and/or financial needs. The core of Enhanced Case Managers is a member-centric and empathetic approach to assist in the handling the needs of each member. By addressing these needs, the client ultimately benefits in such ways as reduced claims exposure, more productive workforce, and support for members.